FAQs
Just waiting for someone to ask those FAQs...wait, here are some:

Q: Virgin Atlantic cancelled my client's flight. What compensation is she entitled to?
A: From immediate effect, in the event of a flight delay or canx, all passengers will be offered Flying Club miles.  Passengers who aren't already members are encouraged to join.  Miles will be awarded to Revenue and Flying Club reward booking passengers, who choose to fly with us after a technical, operational delay or cancellation. 

Miles will not be offered for Mates & Mates + tickets, delays or knock-on delays due to weather, airport closure, security alerts, industrial action, political unrest or acts of force majeure.

The amount of miles will depend of the length of the delay. Contact Virgin Atlantic customer service department for full details:

customer.service.syd@fly.virgin.com.

Q: My client has a sore back and a medical certificate. Can I request an exit row seat for him?
A: Unfortunately, we are unable to allocate seats next to the emergency exit to passengers who are less than 100% fit, again for safety reasons.

Q: I've stuffed up on a fare rule/missed a ticketing deadline...are you able to waive the conditions for me?
A: Well, this is never black and white, is it? Contact your VS rep to discuss. Should we be able to help, you'll need to download the following form and send back to our ticket office with payment as appropriate:

Click here for our Waivers & Favours form.

Watch this space...more to come.